Address mismatch: Zepto delivery person assaults customer in Bengaluru

Bengaluru: In Bengaluru, a Zepto delivery executive allegedly assaulted a customer over issues with the delivery address. In the incident that happened earlier this week, the delivery person seriously injured the customer, NDTV reported.

The delivery person, identified as Vishnuvardhan, was supposed to deliver groceries at the house of 30-year-old Shashank, who is a businessman in the city’s Basaveshwaranagar.

When the customer's sister-in-law went to collect it, the delivery executive reportedly lashed out at her for sharing an incorrect address. The situation escalated as Shashank intervened and questioned his behaviour.

It was Shashank’s sister-in-law who went to collect the delivery, and the accused lashed out at her for sharing an incorrect address, it is learned. There is CCTV footage of the customer, his sister-in-law and the delivery person having a discussion at the spot before the delivery person attacked the customer after getting furious. It is learned that the delivery person allegedly punched and hurled abuses at the customer.

Then, the sister-in-law and another woman jumped in to rescue the customer and took him away. As per reports, the customer got a swollen eye and a skull fracture.

Meanwhile, Zepto released a statement about the incident. The Times of India shared the statement, which read, "We regret any inconvenience caused. Professional conduct is essential to us, we'll make sure this is addressed.”

It is also learned that the police have registered a case under sections of the Bharatiya Nyaya Sanhita (BNS) for voluntarily causing hurt, criminal intimidation, and other relevant sections.