Sheikh Mohammed launches second phase of zero bureaucracy drive across UAE
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Sheikh Mohammed bin Rashid, Prime Minister and Ruler of Dubai, has launched the second phase of the Zero Government Bureaucracy programme aimed at simplifying and accelerating government services across the UAE.
“Today we began the second phase of the Zero Government Bureaucracy programme in the UAE," said Sheikh Mohammed on Monday. “[It is] a national project to make government services simpler, faster and more efficient. In the first phase, we shortened service time by more than 70 per cent."
“We cancelled more than 4,000 unnecessary procedures and we saved beneficiaries more than 12 million hours in transport and presence. We thank the more than 30 government agencies and 690 work teams who contributed to simplifying and reducing government procedures".
Launched in November, the Zero Government Bureaucracy programme incentivises efficiency through performance-linked bonuses of up to Dh1 million for outstanding employees or teams. The initiative targets the elimination of procedural complexity and long wait times in public services.
“The goal was to create a government with complexity and services without waiting, to make a real difference to people's lives”, said Sheikh Mohammed, who also serves as Vice President of the UAE.
Mohammed Al Gergawi, Minister of Cabinet Affairs, said the next stage will intensify the focus on cutting red tape and streamlining digital operations.
“The next phase will focus on further reducing unnecessary procedures, streamlining digital applications by achieving zero digital bureaucracy and ensuring a 24-hour uptime for digital systems”, he said.
“The results of the previous phase represent a new, more effective model for government operations, by leveraging internal teams to re-engineer processes and enhance service efficiency,” he added.
“More importantly, this translates to over 12 million hours and Dh1.12 billion saved annually for the public, customers, businesses and investors.”
Earlier this year, Sheikh Mohammed identified the top and bottom performers in the bureaucracy-reduction effort. The Department of Justice, Department of State and Department of Energy and Infrastructure ranked highest in performance, while Emirates Post, the Pensions Authority and the Ministry of Sports were noted as the least effective.
